HAR, short for HTTP ARchive, is a format used for tracking information between a web browser and a website. It is mainly used to identify performance issues and page rendering problems.
If authentication isn’t working, you can generate and analyze HAR files to find issues.
Follow the steps below to help speed up the troubleshooting process.
Retrieving files in Google Chrome, Firefox, and Internet Explorer browsers
You can retrieve HAR files in your Google Chrome, Firefox, and Internet Explorer browsers by simply following the steps below:
- Go to the Exness website or Personal Area and enable the developer tools using the context menu item Inspect or press F12.
- Your browser will show the developer tools at the top. Select the Network tab.
- Go through the problematic flow and reproduce the issue that you were experiencing before.
Important: During the flow, your browser may open one of the pages in a new tab without opening the developer tools. In this situation, you should also open the developer tools in the new tab.
- After the issue is reproduced, right-click in the area where the network records are shown and select Save all as HAR with content.
- Send the HAR file via email to our Support Team.
Retrieving files in Safari browser
- Go to the Exness website or Personal Area and access the Safari developer tools by first turning on the Develop menu. Click on Safari, select Preferences and select the Advanced tab. Then tick the box next to Show Develop menu in menu bar.
- Your browser will show the developer tools. Select the Network tab.
- Select the file and click Export.
- Save the file and send it via email to our Support Team.